Returns & Reverse Logistics
Returns and Reverse Logistics is one of the largest challenges in e-commerce fulfillment. However an effective strategy can pay dividends to the customer experience and our client’s bottom lines.
What is Return and Reverse Logistics?
It is the process of moving goods from the end user back to the seller or manufacturer. The product may be returned because it did not meet the customer’s needs, or it has reached the end of its lifecycle. The product may either be resold to recapture value or to be disposed of permanently.
- Returned: The shipping box was damaged.
- Returned: Missing or broken parts.
- Returned: Item defective or didn't work.
- Returned: Customer no longer needed it.
Don't panic. It happens. We can help you.
A well-planned, customized return and reverse logistics management process can drastically improve your business’s operations. This improves every single step of your company’s supply chain management, creating a ripple effect to your business.
For example, these services can reduce storage and distribution expenses, improve your company’s reputation, satisfy customer needs and most importantly, increase revenue.
We understand that every product has its own strategy.
We work with clients to tailor a return process that is flexible and efficient for their needs.
- Returns processing, repairs, return-to-vendor, customer portals, returns merchandise authorization (RMA) initiation, automated customer notifications and much more.
- Set up rules and policies to incentivize exchanges over refunds, retain revenue, and keep customers coming back.
- Speed up returns by automatically approving, rejecting, or flagging returns and exchanges for review based on conditions you set.
- Leverage intelligent routing to efficiently send returns to distribution centers, repair centers, third-party vendors, secondary markets, and etc.
Our clients will receive real-time information about their return, relevant information and are able to provide next steps before moving forward.
Are you ready to deal with returns?
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